Helping SMBs
Scale with
Clarity
Growth
Customer Love
.
At Centered, we free leadership from day-to-day firefighting by aligning people, processes, and customer focus, so businesses can grow sustainably.
Who We Are
Centered is a consulting partner for small and medium businesses. We understand the challenges leaders face when daily operations consume their time and energy, leaving little room for strategic growth.
Our Values
Our Mission
To help businesses become more focused, efficient, and customer-driven by uncovering pain points, building clarity, and empowering teams.
Why Centered?
Our Approach
Analyze
Transform
Listen

We gather insights from leadership, employees, and customers to understand the full picture.
We identify gaps across people, processes, and customer touchpoints.
We design and implement practical solutions that create clarity, empower teams, and enhance customer experiences.
Bio – Mario William
5.0 ★
Mario William is the Founder of Centered, a consulting firm dedicated to helping small and medium businesses scale with clarity and purpose. With 18+ years of international experience across management consulting, digital transformation, and customer success, Mario has worked with both multinational corporations and regional leaders to drive sustainable growth through people, process, and customer-centric transformation.
Key Expertise:
Organizational transformation & change management
Process optimization & cross-department alignment
Project management & delivery excellence
Business development & go-to-market strategy
Employee engagement & leadership development
Customer experience and customer voice programs
Mario believes that when businesses are centered — on their people, processes, and customers — sustainable growth becomes inevitable.
Case for Change (Insights)

Why SMBs Struggle to Scale
- Leaders stuck in operations.
- Lack of role clarity.
- Weak communication flow.
- Customer experience not consistently delivered.
Key Expertise:
Organizational transformation & change management
Process optimization & cross-department alignment
Project management & delivery excellence
Business development & go-to-market strategy
Employee engagement & leadership development
Customer experience and customer voice programs
Mario believes that when businesses are centered — on their people, processes, and customers — sustainable growth becomes inevitable.